[ for more quality ]

Mystery shopping

Our experts are on a secret mission for you: When making their test purchases, they are indistinguishable from normal customers. But no detail escapes their trained eye when mystery shopping – for example:

You are welcome to add further criteria to the observation catalogue, which is designed to individually measure the consulting and service quality of your employees. When test purchasing we take a close look at everything – professionally, thoroughly and discreetly. The goal is to show you and your employees what can be done even better. Once you know what optimization potential exists, you can transform any weaknesses into strengths!

[ step by step]

Test purchase

  • 01
  • 02
    Mystery shopping
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  • 04
Together we determine which aspects are to be investigated during the mystery shopping and how we should proceed. We jointly determine the day and time and define a "persona" for the test customer.
The mystery shopping takes place.
Evaluation of the test purchase. Based on the results, we determine the next measures to be taken and plan trainings, POS redesign, etc.
The measures are implemented. A second check, if necessary with another mystery shopping.

Use our experts for a test purchase and learn how you can become even better with the help of mystery shopping!

Just call +49 (0)174 – 70 18 000.
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