Our experts are on a secret mission for you: When making their test purchases, they are indistinguishable from normal customers. But no detail escapes their trained eye when mystery shopping – for example:
You are welcome to add further criteria to the observation catalogue, which is designed to individually measure the consulting and service quality of your employees. When test purchasing we take a close look at everything – professionally, thoroughly and discreetly. The goal is to show you and your employees what can be done even better. Once you know what optimization potential exists, you can transform any weaknesses into strengths!