For 30 weeks we have been...
[ for more quality ]
Mystery shopping
Our experts are on a secret mission for you: When making their test purchases, they are indistinguishable from normal customers. But no detail escapes their trained eye when mystery shopping – for example:
- How quickly is someone on hand when customers want advice?
- What is the overall impression of the sales area? Is everything tidy, clean and appealing?
- How easy is it for shoplifters to shoplift? How vigilant are the sales staff?
- Are they patient and friendly or quickly annoyed? We challenge your sales staff.
You are welcome to add further criteria to the observation catalogue, which is designed to individually measure the consulting and service quality of your employees. When test purchasing we take a close look at everything – professionally, thoroughly and discreetly. The goal is to show you and your employees what can be done even better. Once you know what optimization potential exists, you can transform any weaknesses into strengths!
